If your TaHoma® switch is already registered, you will not be able to register it again. The home automation box PIN number is associated with the user account.
Within the account, you can change the email address and therefore your username.
To do this, open your TaHoma® app and click on « plus menu”, then select Help and assistance. Then go in advanced assistance and select iO key management. Let you guided step by step to transfer, receive or generate a new iO key. Be careful, its recommended to be an advance user to proceed any changes in that setting.
If you deleted a product from your TaHoma app and want to add it again, follow the dedicated tutorial how to add new equipment and products in the TaHoma® app ?
Yes, they are. TaHoma® switch has been verified for UL’s Gold IoT Security Rating. This means that TaHoma® switch and TaHoma® app cover many cybersecurity requirements such as secure updates and connections and stored and transmitted data security.
If you want to replace your TaHoma V2 with one of our new solutions, two scenarios can occur :
Somfy connected products are compatible with most heating systems : heat pumps, boiler, heaters, pellet stoves, etc.
You should control them through connected thermostat or thermostatic valve or pilot wire interface or TaHoma®.
Find which solution is the most suitable for you on our compatibility check tool.
In addition to the Somfy heating controllers, TaHoma® is compatible with the major heating brands: Atlantic, Sauter, Hitachi, De Dietrich, Thermor, Danfoss, Honeywell and CIAT.
- Electric radiators. The connected radiators of our partners Atlantic, Thermor, Honeywell (Evohome range) and Sauter come integrated with io-homecontrol technology. Add your radiators in the TaHoma® app to adjust the temperature of your home room by room. Then select the desired heating mode (Eco, Comfort), whether you're at home or away.
- Heat pumps. Connect your heat pump to TaHoma® to remotely programme your heating or monitor your energy use. Ciat and De Dietrich are equipped with HomeConnect radio control (Xenea and G-Kub models) and the Diematic ISystem (HP Inverter model). The io-homecontrol technology is already integrated into these systems. Hitachi heat pumps work with TaHoma® using a gateway.
Please check the Tahoma partners page to know which systems are compatible.
The Expert is bound by a last-standing relationship with Somfy and signs a professional quality charter detailing 10 commitments: 1. A team of specialists dedicated entirely to your project 2. A reception space near you to discover and test out the latest Somfy solutions 3. A custom analysis of your project with solutions adapted to your needs and your budget. 4. Stated timeframes are respected 5. A detailed quote, free and without commitment 6. Safe installation 7. Assistance with explaining how your installation operates 8. The guarantee of a well-maintained installation thanks to Somfy's stringent spare parts tracking 9. Follow-up to adapt your installations at your own pace and according to your needs 10. The quality assurance of a world leader.
1. By asking your professional installer for a detailed quote, which will specify the brand and reference of the motor. 2. By checking that a "Powered By Somfy" sticker appears on the installed product. This tells you that the product has been equipped with a Somfy motor by a manufacturer engaged in a close partnership with Somfy. 3. By checking the brand indicated on your equipment’s remote control.
Opt for TaHoma® Bee if you are looking for an evolutive solution to start connecting few equipment such as rolling shutters or blinds which will allow you to progressively add new Somfy devices such as motion detectors, opening sensors, lighting dimmers and climate controls etc. If you only need to connect your window equipment (curtains, blinds, screens, shutters …), opt for Connexoon Window RTS.
TaHoma® Bee: All Somfy radio RTS products, and zigbee motors and devices are compatible with TaHoma® Bee smart home box. If you are equipped with wired motorisations, add a Somfy radio RTS receiver to manage them with your box. Connexoon Window RTS: Connexoon box works with the Somfy Radio RTS motors and devices. Once the box has been set up, you will need to download Connexoon Window RTS app. Review the full list of Somfy radio RTS compatible equipment (click link).
The points to check before selecting a motorised system: 1. What type of external screens do you prefer? Two options: choose between a standard external screen or a Zip screen. Zip screens offer real advantages: a perfectly tight fabric, greater wind resistance and total darkness. 2. What is the angle of your wall? Motorised systems for external screens can only be installed on perfectly straight walls ( 180° angle). 3. What quality of fabric do you need? Certain criteria will determine which product is right for you: UV and weather resistance, easy maintenance, etc.
The points to check before selecting a motorised system: 1. What type of shutter drive system should you select? On the inside or outside? 2. What type of installation should you select? Mounted on the outside wall, embedded in the wall or built into the lintel? 3. Where is the power supply located? To the left or right (seen from inside)? 4. For installing a solar-powered solution, consult a professional!
You will save time and money and make your house safer. Time, because you will no longer need to raise and lower all your roller shutters by hand one by one. Money, because you will make considerable energy savings through the automated control of openings according to weather conditions. You also gain on the security front. Even when going out for a short time, you will no longer hesitate to close your shutters, because you can do it with a single "click" on your remote control or from your smartphone. What's more, with automation, you can activate your roller shutters to simulate your presence
Thank the motorization, no more cords and cranks unattractive and delicate to handle. From the remote control, the external venetian blind is maneuvering smoothly. Its slats are oriented precisely to modulate the light and control the sunshine of the habitat.
To install Somfy motorized equipment, you can contact the Somfy registered installer near you or even ask for a quote online. Somfy installers are certified installers who has signed a partnership contract with Somfy and respect a quality charter. Their employees regularly follow training courses on Somfy premises.
Yes, the motorisation will be wired-controlled through the dry contact input.
Several types of roller shutters with shutter boxes exist: 1. Standard: retrofit, built-in, or with tunnel box. 2. Projection 3. Adjustable slats.
For each new construction or renovation project, Somfy will advise you and provide a customised solution for motorising all your roller shutters!
Several ranges of motors may meet your needs: 1. Would you like to take advantage of the best technology available? Select smart and secure io-homecontrol radio technology (feedback provides you with real-time information on the status of your devices). It allows you to remotely control your roller shutters. 2. Are you renovating your home and looking for a simple solution to preserve the aesthetic look of its exterior? Select our solar-powered motorised system: wireless and reliable, it’s quick and easy to install, with no need for added construction! 3. Are you looking to switch from a wired system to radio technology so you can enjoy the comfort of a remote control? Install a radio receiver behind your switch. In addition, if you want to motorise your existing shutters or replace your current motorised system, Somfy provides motor and replacement kits to install yourself! Feel free to ask us for advice!
The points to check before selecting a motorised system: 1. Number, size and weight of each shutter. 2. Position of the shutter hinges. 3. The space available to install the motor. 4. Where would you like the motor installed? Under the lintel, in the middle, or at the bottom? 5. What colour would you like for the motor housing? Several colours are available. 6. Is there a power supply near the windows in question?
Somfy motorised systems are compatible with most external Venetian blinds. What type of external Venetian blinds do you have? - Standard external Venetian blinds: The adjustable slats are connected by visible cords passing through slots in each slat. - Metal external Venetian blinds: These types of external Venetian blinds have slat adjustment and drive mechanisms concealed in the channels. The blind slats can also come in different shapes - flat, Z-shaped, or curved depending on the design, strength and desired effect.
The points to check before selecting a motorised system: 1. Do you have a power supply at the spot you wish to install the motor?
Several types of external screens exist: 1. Screens with cassette. The sealed cassette protects the fabric from bad weather and guarantees that your equipment lasts longer. 2. Traditional screens. There are two types of screen systems: a rail system that guides the fabric along rails, or a cable system that guides its travel freely. For these screens, we recommend you use the Suneo Io motorised system. 3. Zip screens. The fabric is held in place in the side channels thanks to a half-zip system. For these screens, we recommend you use the Maestria 50+ Io motorised system.
There are different types of curtains to choose from: 1. Simple pleat curtains. These large and easy-to-maintain curtains adopt a classic style. They are perfect if you wish to install a curtain combination for day and night. 2. Rippled curtains. Modern, elegant, and easy to maintain, these are perfect if you are looking for curtains that provide total darkness. We also manufacture custom rails so that your curtains adapt perfectly to your windows.
The points to check before selecting a motorised system: 1. How much do the curtains you want to motorise weigh? You can motorise curtains up to a maximum weight of 60 kg. 2. What are the width and style of your curtains? You can motorise curtains of different styles (straight or pleated) up to a maximum width of 12 meters. 3. What type of opening do you have? A central opening or one that opens at the sides? 4. From what side do you wish to install your curtain? Left or right? 5. Is there a power supply close by? The motors will need to be connected to the home's electrical system.
What type of blinds should I choose? 1. Roller blinds. Depending on the fabric selected, roller blinds can protect you from the sun’s glare or provide total darkness. It's up to you to choose the atmosphere you’d like create for your interior! 2. Venetian blinds. The adjustable slats will enable you to regulate the intensity of natural light to brighten your interior as you wish. 3. Zebra blinds. Control the intensity of light! By choosing this custom fabric, you’ll be able to enjoy the sunshine or protect your privacy by creating a more intimate atmosphere. 4. Cellular blinds. These optimise the temperature of your home thanks to their efficient insulating properties and ability to capture heat. Other types of blinds exist on the market, such as standard blinds and vertical blinds. Their main advantage? They protect you from the sun and maintain your privacy. All types of blinds can be motorised by Somfy!
The points to check before selecting a motorised system for your interior blinds: 1. Type of installation. The size of your windows and the weight of your interior blinds have an impact on the torque exerted by the motorised system you’ll select. For larger windows or heavier blinds, you’ll have to select a motorised system with greater torque. 2. Quiet motorised systems. To obtain the excellent acoustic performance offered by the Sonesse® range, we recommend that you: - Use the “Designed for Silence” accessories for the Sonesse® range or the ranges offered by our partners. - Select a smooth fabric. - Install the solution with care. 3. Available power supply. A power supply must be available near the motor. These Somfy products must be installed by a professional.
What drive system should I choose to motorise my projection screen? Two solutions: Mount the cassette on the wall or, for a more aesthetic look, install it directly into your ceiling. Whichever option you choose, our motors, thanks to their small size, should fit perfectly into your cassette. A small word of advice: to fully enjoy your cinema experience, we recommend you use the quiet Sonesse 40 io or Roll up Wirefree RTS motorised systems.
The points to check before selecting a motorised system: 1. Screen. Several projection screen formats exist: 3:4, 9:16 and others. The screen format must be considered before deciding on which motorised system is best. 2. Quiet motorised systems. To take full advantage of the acoustic comfort provided by the Sonesse® solutions, we recommend you use the “Designed for Silence” accessories. 3. Available power supplies. A power supply must be available near the motor. These Somfy products must be installed by a professional.
There are several types of awnings capable of effectively protecting your patio: 1. Standard awnings. The articulated arms and fabric remain exposed when the awning is closed. For these models, Somfy recommends you use the Sunilus io motorised system. 2. Cassette awnings. The articulated arms and fabric are protected from UV and moisture within a sealed cassette. 3. Semi-cassette awnings. Only the fabric is protected within the sealed cassette. For awnings with cassettes, Somfy recommends you use the Sunea io motorised system. 4. Awnings with a roll-up valance. Extra fabric is integrated into the outside bar holding the fabric. It provides protection when the sun is low in the sky. For this type of awning, Somfy recommends you use the Sunea Screen 40 io motorised system.
The points to check before selecting a motorised system: 1. Are the walls of your house in good enough condition to be able to support a solidly attached motorised system? 2. To extend the life of your fabric and protect it against bad weather, Somfy recommends you select an awning with a cassette. 3. Consider checking the frame strength. The frame’s arms should move in a fluid motion without twisting. 4. Make sure to get a quality fabric that is UV and weather resistant, and easy to maintain. 5. Consider installing weather sensors for your patio that automatically open and close your awnings.
There are several types of pergola. Here are the differences: 1. Winding canvas pergolas. The canvas always remains taut regardless of the weather conditions. For this pergola, we recommend you use the Pergola io motorised system. 2. Folding canvas pergolas. Its PVC-coated canvas gives you dual protection against the sun and rain. For this pergola, we recommend you use the Pergola io motorised system. 3. Adjustable slat or bioclimatic pergolas. Their aluminium structure and adjustable slats protect you perfectly from the sun and rain. For this pergola, we recommend combining the Pergola Tilt 24V io motorised system with the Pergola Tilt io control unit with built-in Weather io sensors.
The points to check before selecting a motorised system: 1. Is the frame strong enough to withstand the installation of a motorised system? 2. Is the canvas in good enough shape to take a motorised system and move smoothly?
Somfy recommends you install roller blinds and curtains in your veranda. Outside, external Venetian blinds, roller shutters and roof blinds will provide you with a comfortable and elegant veranda. Our recommended equipment: - Roller shutters. They insulate picture windows and hinder break-in attempts. For maximum comfort, Somfy recommends you equip your shutters with the quiet S&SO RS100 motorised system. - External Venetian blinds. With their adjustable slats, external Venetian blinds can change angle depending on the sun’s intensity and regulate the natural light coming in. We recommend you select the J4 io Protect motorised system for these sun stoppers. - Interior blinds. Interior blinds protect you from sunlight and maintain your privacy. For this type of equipment, we recommend you use the Sonesse Ultra motorised system. - Roof screens. The motorised system allows you to control your hard-to-reach roof screen panels. With Somfy solutions, protect yourself from the sun with the greatest of ease!
The points to check before selecting a motorised system: 1. Is the frame strong enough to withstand the installation of a motorised system? 2. Is the canvas in good enough shape to take a motorised system and move smoothly? We recommend you avoid using a motorised system with worn fabrics. 3. What size are the windows? The motor will be selected based on their size.
There are two main types of gate: 1. Swing gate: Consisting of two leafs, it can be motorised in four different ways: - Motors with arms. This minimises stress on the structure and opens quickly to protect the door. - Hydraulic motors These are perfectly suited to small spaces or when your gate is regularly exposed to the wind. However, they are not recommended for PVC and unreinforced aluminium gates. - Built-in motors. These motorised systems are 100% invisible and installed directly inside the gate! - Underground motors. These discreet motors are installed under the gate. 2. Sliding gate: Its mechanism can be mounted on the gate itself or guided by rail. For this installation, the motorised system is selected based on the size and weight of the gate.
Before selecting your motorised system, consider the type of garage door you have: 1. Up-and-over garage door. Consists of a single panel that tilts upwards when opening. 2. Sliding garage door. Consists of multiple panels that open to the side. For this model, the motorised system is selected based on the size and weight of the door. For this type of door, Somfy recommends you use the GDK or Dexxo range. 3. Sectional garage door. Consists of multiple articulated panels that open towards the ceiling. 4. Roller garage door. Consisting of a curtain of roll-up slats, it coils into a box installed above the garage opening. For this type of door, we propose you use motorised systems especially designed for roller garage doors. 5. Swing garage door. Consists of two panels that open outwards. Swing-out garage doors most often use motorised systems with arms.
The Somfy connected door lock is compatible with all single-point and multipoint locks. The points to check to properly install your lock: 1. Is your door equipped with a Euro cylinder lock? 2. Is your door in good condition? Does it open and close without having to be forced? 3. Does your lock work properly? When the door is closed, you should be able to lock and unlock it easily. 4. The door’s thickness must not exceed 7 cm for conventional doors or 9 cm for thick doors!
The points to check before selecting a Video door phone: 1. What is the distance between the interior monitor and the outside intercom? It shouldn’t be more than 100 to 150 meters away (up to 250m for VSystem Pro range) for the system to work. 2. Is there a power supply near the interior monitor? 3. Are two wires available to connect the monitor to the outside intercom? The wire gauge must be verified for the model selected and the distance. 4. Is there wiring connecting the outside intercom to the gate's motorised system and/or the electric latch release?
To secure your home and deter burglars, equip it with an effective network of high-performance cameras. Before you do anything, here are some good questions to ask: 1. How many rooms require a security camera? A wide-angle camera in the living room is usually enough to cover all the sensitive openings. You can also consider installing cameras in your garage, driveway or study. 2. Do you want to protect your privacy? Our indoor cameras are equipped with a motorised privacy shutter that closes automatically when you're at home. 3. For an extra level of security, the Somfy One and Somfy Outdoor Camera are equipped with a siren that can be activated directly from the app.
The points to check before selecting a security camera system: 1. Your Wi-Fi connection. To be able to watch live video, you’ll need 500 Kbps minimum for HD video and 1.2 Mbps for Full-HD video. 2. Electrical connections. When planning where to put your indoor camera (sitting on a piece of furniture, mounted on a wall, etc.), make sure a power supply is located close by. 3. Outside For an outdoor camera, you’ll need an outside power supply or incoming cables through the wall. You can also use a light fixture for installing your camera.
Here are the features available when choosing your alarm system. Select those you need to create the alarm system that’s best for you. 1. Type of home. If you live in a house with a garden, think about equipping your system with an outdoor siren which has a flashing light. An effective solution for deterring intruders! 2. Backup battery. Opt for this solution! Your alarm will stay activated in the event of a power failure, loss of Internet connection or a sabotage attempt. 3. Pet and animal detection. If you have pets, consider getting a system designed to prevent false alarms. 4. Video surveillance. This generally includes a motion detector. When the camera is connected to the central control unit, it will detect intrusions and activate the siren.
The points to check to ensure your heating system is compatible with Somfy connected thermostats: 1. Is there a dry contact relay (on/off) on your heating system? It is generally marked with TA, LS/LR, COM/NO. 2. Do you have a 2.4 GHz Wi-Fi Internet connection (without proxy)? You’ll need a smartphone to use the special app. 3. The radio receiver requires 230V power.
We recommend the following when installing the thermostat: 1. Maintain the minimum 1.5 m distance between the ground and the thermostat. 2. Find a location away from the sun, air currents and heat sources.